How can we help?
Short, admin-friendly answers. Most take under a minute
Invite your team
Add people from Slack, and see who counts toward your bill.
Add or edit company values
Set the values people can tag on a shoutout.
Remove a team member
Take someone off Culture Engine by removing them from the recognition channel in Slack.
Automated reactions, replies and custom emojis
Turn the bot's reactions and replies on or off, and pick the emojis it reacts with.
Change the shoutout channel
Move shoutouts and celebrations to another Slack channel.
Send a shoutout
Recognize a teammate, from Slack or from the dashboard.
Write a shoutout they'll remember
Say what they did, what it changed, and thanks — in that order.
Redeem your Coins
Turn the Coins you got into a gift card, prepaid card, or donation.
How to update the Coin allowance
Change how many Coins each person can give away each week.
Change the weekly reset day
Pick the day allowances refresh for everyone.
Turn rollover on or off
Decide if unspent Coins carry into next week.
Manage the rewards catalog
Choose what Coins can buy, who approves it, and how much one person can spend.
Approve redemptions
Work the queue of what your team has redeemed, and check what happened.
Understand your bill
What the plan covers, what redemptions cost, and where to see both.
Turn off gift cards
Turn gift cards off for everyone or for one person, and set how redemptions are approved.
Add your company details to invoices
Put your legal name, address and tax IDs on every invoice.
Pause the weekly recap
Stop the automatic recap posts without stopping shoutouts.
Set up birthday & anniversary celebrations
Let Culture Engine celebrate your team on the day.
Collect birthdays & hire dates
Two ways to fill in the dates celebrations need.
Skip posts on company holidays
Stop the weekly recap and reminder DMs while the team is away.
Export your member data
Download your members, roles and Coin balances as a CSV.
Nothing is posting in Slack
Shoutouts and celebrations went quiet. Usually the app left the channel.
What to do if shoutouts aren't meaningful
Three things that turn "great job, team" into shoutouts that mean something.
Who is on your team, and who you pay for
Your team is everyone in your recognition channel, and each person is one seat.
Get fewer notifications
Turn off reminder DMs, and quiet the channel and shoutout threads in Slack.
Set the kickoff day and recap day
Choose when the week opens and when the weekly recap wraps it up.
Open your dashboard and find settings
Sign in with Slack, then find every setting in the sidebar.
Where is my reward?
Check the status of every reward you have redeemed.
Can't sign in to the dashboard
What each message on the sign-in page means, and what to do next.
Update your card or fix a failed payment
Change the card you pay with, from the Billing page.
Edit or delete a shoutout
Fix a mistake in a shoutout you sent, or take it down.
Make someone an admin
Let someone else manage Culture Engine with you.