We’re here when
something breaks.
A real human reads every email. We aim to reply within one business day — no auto-acknowledgements, no ticket queue.
Talk to a human.
One inbox, real humans. Bring screenshots, error text, your Slack workspace name — anything that helps us reproduce what you’re seeing. For security reports, lead the subject with [security].
When you’ll hear back.
- Real humanNo botsA person reads and answers every email — no auto-acknowledgement, no ticket queue.
- 1 biz dayReply capEvery email is answered within one business day, weekends excluded.
- 5 biz daysData deletionWorkspace data deletion requests are confirmed within five business days of an admin email.
The questions we hear most.
Install, admin, security, billing. If your answer isn’t here, email us — we update this page from real tickets.
A workspace owner or admin clicks Get started for free on cultureengine.ai, approves the requested scopes, and picks the channel where shoutouts will post. The whole flow takes about 1 minute — your team can start recognising each other before lunch.
Ready to try it?
Two minutes to install. The team that built it answers every support email.
No credit card. No setup fee. 14-day free trial.